E-mail Security awareness at Nelson Mandela Metropolitan University (Registrar's Division)

Electronic mail (e-mail) has become a critical business tool within most modern organisations. The proper security features need to be in place to ensure confidentiality, integrity and availability of business related information. After the security features are in place, all staff members need to be educated in the proper use of these features and the proper use of confidential information (ISO SANS 17799, 2005). This paper presents a survey that was performed in the Registrar’s Division at the Nelson Mandela Metropolitan University (NMMU). Structured interview questions were compiled by the researcher. The interviews were conducted on a one-on-one basis with the interviewee. The findings were documented and recommendations were made to improve the usage of the e-mail system and the awareness of security issues amongst the staff at NMMU (Olivier, 2004).